Terms & Conditions
Last updated: 28 January 2026
Please note that these terms supersede any previous version of this policy.
1. About this Website
Welcome to the Novella Digital website (Website). Novella Digital is a digital marketing service providing services such as (but not limited to) marketing strategy, branding, website, advertising and related digital services (Services).
Access to and use of this Website, including any associated content, resources, enquiries or Services, is provided by Novella Digital subject to these Website Terms & Conditions (Terms).
By accessing, browsing or using this Website, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease using the Website.
2. Acceptance & Changes to Terms
You accept these Terms by remaining on or continuing to use the Website. Where functionality allows, you may also be required to expressly agree to these Terms.
We reserve the right to review and update these Terms at any time at our discretion. Updated Terms will be published on this page and take effect from the date of publication. Continued use of the Website after any update constitutes acceptance of the revised Terms.
3. Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms and all applicable laws.
You must not:
use the Website in any way that is unlawful, fraudulent or misleading;
interfere with or disrupt the Website, servers or security systems;
upload, post or transmit any material that is defamatory, obscene, infringing or otherwise unlawful;
attempt to gain unauthorised access to the Website or related systems;
use automated systems, data scraping or similar technologies without our prior written consent; or
use the Website for commercial purposes unless expressly authorised by us.
4. No Client Relationship
The content on this Website is provided for general information only and does not constitute professional, legal, financial or marketing advice.
Submitting an enquiry, booking a call, downloading resources or otherwise interacting with the Website does not create a client, agency or advisory relationship between you and Novella Digital. A client relationship only arises once a formal written agreement has been executed by both parties.
5. No Guarantees
While we make reasonable efforts to ensure information on the Website is accurate and current, we make no warranties or representations as to accuracy, completeness or suitability.
We do not guarantee specific business outcomes, including (without limitation) increased revenue, traffic, conversions, rankings, leads or return on investment.
6. Intellectual Property
All content on this Website, including text, graphics, branding, logos, images, designs, videos, downloads and website code, is owned by or licensed to Novella Digital and is protected by Australian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal and non-commercial purposes only.
You must not copy, reproduce, modify, distribute, republish, upload or exploit any Website content without our prior written consent, except as permitted by law.
7. Third-Party Links
The Website may contain links to third-party websites or services. These links are provided for convenience only.
We do not control, endorse or accept responsibility for third-party content, websites, policies or practices. Accessing third-party links is at your own risk.
8. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
9. Disclaimers
To the maximum extent permitted by law:
the Website and its content are provided on an “as is” and “as available” basis;
we exclude all warranties, guarantees, representations or conditions not expressly stated in these Terms; and
we are not responsible for any loss arising from errors, omissions, delays, interruptions, viruses or unauthorised access.
Nothing in these Terms excludes, restricts or modifies any consumer guarantees that cannot be excluded under the Australian Consumer Law.
10. Limitation of Liability
To the maximum extent permitted by law, Novella Digital will not be liable for any indirect, consequential or special loss, loss of profits, loss of business, loss of data or business interruption arising out of or in connection with your use of the Website.
Novella Digital total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
You expressly understand and agree that Novella Digital, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
11. Indemnity
You agree to indemnify and hold harmless Novella Digital, its directors, employees, contractors and agents from and against any claims, losses, damages, liabilities, costs or expenses (including legal costs on a full indemnity basis) arising out of or in connection with:
your use of the Website; or
your breach of these Terms.
12. Competitors
If you are a competitor of Novella Digital or provide similar services for commercial gain, you are not permitted to access or use the Website or its content without our prior written consent.
13. Termination
We may suspend or terminate your access to the Website at any time, without notice, if you breach these Terms, applicable law, or engage in conduct that may harm our business, reputation or users.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
16. Contact Us
If you have any questions about these Terms, please contact us:
Email: hello@novelladigital.com.au