Privacy Policy
Last updated: 28 January 2026
Please note that these terms supersede any previous version of this policy.
This website is owned and operated by Novella Digital (“we”, “us”, “our”).
By using our website (www.novelladigital.com.au), submitting an enquiry, or engaging our digital marketing services, you agree to this Privacy Policy.
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What This Policy Covers
This Policy explains how we collect, use, store, and disclose your information when you:
visit or interact with our website;
request a quote or make an enquiry;
subscribe to our marketing communications;
engage us for digital marketing services; or
provide access to digital platforms as part of our work.
2. What Information We Collect
2.1 Personal Information
We may collect information that identifies you or your business, including:
Name, job title, company details
Email address, phone number, business address
Billing and payment information
Account credentials you provide for platforms (e.g., Meta, Google Ads, CMS logins)
Information relevant to marketing campaigns or service delivery
Any other information you knowingly submit to us
2.2 Sensitive or Business-Critical Information
Depending on the services you use, we may also collect:
Financial or business performance data
Analytics, customer lists, or CRM data you provide
Information contained in your audience or customer platforms
Any information reasonably considered “sensitive” under the Privacy Act
2.3 Technical / Non-Personal Information
When you visit our website, we may collect:
Browser type, device, operating system
IP address and geolocation
Pages viewed, time on site, referring URLs
Cookies, pixels, tags, and tracking technologies (e.g., Meta Pixel, Google Analytics)
3. How We Collect Information
We collect information when you:
fill out a form on our website
contact us by email, phone, messaging platforms, or social media
subscribe to newsletters
provide access to your advertising, website CMS, or analytics platforms
engage in meetings, workshops, or discovery calls
We may also receive information from:
referral partners
publicly available sources
third-party marketing or advertising platforms (where consent has been given)
4. How We Use Your Information
We use your information to:
provide, deliver, and manage our services
communicate about your project, account, or support requests
analyse and optimise advertising campaigns
improve our website and service offerings
send marketing materials (where you have opted in)
process payments and manage billing
comply with our legal or regulatory obligations
You may unsubscribe from marketing communications at any time.
5. Disclosure of Information
We may share your information with:
our employees, contractors, and service providers
hosting providers, CRM tools, and digital marketing platforms
third-party platforms you authorise (Google, Meta, email marketing tools, etc.)
legal or regulatory authorities where required
prospective purchasers in the event of a restructure, sale, or merger
Overseas Disclosure:
Some third-party service providers may store data overseas. We take reasonable steps to ensure they comply with the APPs.
We will never sell, rent, or trade your personal information.
6. Storage and Security
We take reasonable technical and organisational steps to protect your information, including:
restricted internal access
password protection and authentication controls
secure cloud-based systems
encryption where appropriate
However, no online transmission can be guaranteed 100% secure. You provide information at your own risk.
7. Data Retention and Disposal
We retain your information only for as long as required for:
service delivery
legal or financial record-keeping
business reporting obligations
When no longer required, data is securely destroyed or de-identified.
8. Cookies, Tracking & Analytics
Our website uses cookies and similar technologies to:
enhance user experience
analyse site traffic and behaviour
personalise content and advertising
measure campaign performance
Cookies may be essential, functional, or advertising-based.
You can disable cookies in your browser settings, though some website features may not function properly.
Third-party tools used may include:
Google Analytics
Meta Pixel
Tag managers and marketing platforms
These tools are subject to their own privacy policies.
9. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of external sites and recommend you review their privacy policies before providing personal information.
10. Access and Correction
You may request:
access to personal information we hold about you
corrections where information is inaccurate, incomplete, or outdated
To do so, contact us at hello@novelladigital.com.au.
We may require proof of identity.
11. Notifiable Data Breaches
If a data breach is likely to cause serious harm, we will notify:
affected individuals, and
the Office of the Australian Information Commissioner (OAIC),
as required under the Notifiable Data Breaches Scheme.
12. Complaints
If you have any concerns about how we handle your information, please contact: hello@novelladigital.com.au
We will respond promptly.
If you are not satisfied with our response, you may contact the OAIC: www.oaic.gov.au
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Material changes may be communicated directly where appropriate.
14. Contact Us
Novella Digital
Location: Based in New South Wales, Australia
Email: hello@novelladigital.com.au
Website: www.novelladigital.com.au